We're here to help you with any questions about Ask Lilly.
Ask Lilly is a consultation platform that connects you with real, qualified horary astrologers. You submit a specific question about your life, and a professional astrologer personally interprets a celestial chart cast for the exact moment you asked — then delivers a written, personalized answer.
Horary astrology is an ancient branch of traditional astrology (over 1,000 years old) that answers a specific question by interpreting the celestial chart for the precise moment and location the question was asked. A trained astrologer reads the positions of planets, houses, and aspects to provide a unique answer.
Every answer is personally crafted by a qualified human horary astrologer. There is no AI, no algorithm, and no automated content. Each reading is 100% unique and written specifically for your question.
Standard delivery is within 48 hours. Priority delivery is within 12 hours. You will receive a notification when your answer is ready.
Horary astrology requires the exact geographic coordinates and timestamp of when your question is asked. This information is essential for casting an accurate celestial chart. Your location data is only used for this purpose and is kept confidential.
Ask Lilly is available in Turkish, English, Arabic, Spanish, and Russian.
If you are unsatisfied with a reading, please contact us at support@asklilly.app within 7 days. You can also request a refund through Apple by visiting reportaproblem.apple.com.
Yes. Your questions are strictly confidential. Only your assigned astrologer can see your question, and all data is securely stored.
Open the app, go to Settings, and tap "Restore Purchases." Make sure you are signed in with the same Apple ID used for the original purchase.
If you can't find the answer to your question above, please don't hesitate to reach out. Our support team typically responds within 24 hours.
Email: support@asklilly.app